Terms and Conditions

Welcome to Ritrov! By using our website www.ritrov.com and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before proceeding with any purchases or using our website. If you disagree with any part of these terms, you should not use our website.

1. Introduction

These Terms and Conditions govern your use of our website, services, and products provided by Ritrov. By accessing or purchasing from Ritrov, you are entering into a legally binding agreement with us. Please read these terms thoroughly, as they form the basis of our relationship with you. If you do not agree to these terms, you must refrain from using the website.

2. Use of the Website

You agree to use this website only for lawful purposes and in a way that does not infringe on the rights of others or restrict their use and enjoyment of the website. You must not engage in activities such as transmitting harmful code, uploading illegal content, or exploiting any system vulnerabilities. Ritrov reserves the right to suspend or terminate access to the website for any violations.

3. Account Registration

To make purchases or access certain features, you may need to register an account on our website. You agree to provide accurate and up-to-date information during registration. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately if you believe your account has been compromised.

4. Product Availability

While we strive to ensure that all products listed on our website are available for purchase, certain products may be out of stock due to high demand. If an item is unavailable, we will notify you, and you may choose to wait for restocking, select an alternative product, or cancel the order. Ritrov reserves the right to limit product quantities and availability at any time.

5. Pricing and Payment

All prices are listed in INR and may be subject to change. We strive for accurate pricing, but errors may occasionally occur. If an error is identified, we will notify you before processing your order. Payments for orders must be made through our authorized payment gateway partners, and you agree to provide accurate payment information at the time of purchase. Taxes and shipping fees are additional and will be clearly shown at checkout.

6. Order Acceptance

Orders placed on the website are subject to confirmation and acceptance by Ritrov. We reserve the right to cancel or refuse orders due to product unavailability, pricing errors, or issues related to payment processing. Once your order is accepted, you will receive a confirmation email. If we are unable to fulfill an order after it has been placed, we will notify you and provide a full refund or offer an alternative solution.

7. Delivery and Shipping

We aim to dispatch orders within the specified timeframe, though delivery times may vary depending on your location. We are not responsible for delays caused by third-party couriers. Shipping charges are calculated at checkout based on the size, weight, and delivery location of your order. If your package is delayed or lost in transit, please contact us, and we will assist in resolving the issue with the courier.

8. Returns and Refunds

Our Returns and Refunds Policy allows you to return products that are defective, damaged, or incorrectly shipped within a set period. Please refer to our Refund Policy for full details on how to initiate a return or request a refund. If you receive a damaged or faulty product, please contact us immediately at support@ritrov.com, and we will guide you through the return process.

9. Intellectual Property

All content on our website, including text, images, logos, videos, and designs, is the intellectual property of Ritrov and is protected by copyright and trademark laws. You may not reproduce, distribute, or display any of our content without prior written consent. Unauthorized use of any intellectual property may result in legal action.

10. Limitation of Liability

Ritrov is not liable for any direct, indirect, or consequential damages arising from your use of the website or products. While we strive to provide accurate product descriptions and information, we do not guarantee that the website will be free from errors, interruptions, or bugs. We are not responsible for any third-party websites linked from our website or any issues resulting from their use.

11. Privacy Policy

Your privacy is a priority for us. We collect and use your personal information as outlined in our Privacy Policy. By using our website, you consent to the collection and use of your personal information as described. Please review our Privacy Policy to understand how we protect and manage your data.

12. Changes to Terms and Conditions

Ritrov reserves the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page, and the date of the latest update will be indicated. We encourage you to review this page periodically to stay informed about any changes to our terms.

13. Governing Law

These Terms and Conditions are governed by the laws of [Country/State], without regard to its conflict of law principles. Any disputes arising from the use of this website shall be resolved in the courts of [Jurisdiction]. By using this website, you consent to the exclusive jurisdiction of the courts in [Jurisdiction].

14. Contact Information

If you have any questions regarding these Terms and Conditions or need assistance, please contact us at support@ritrov.com. We’re happy to assist you with any concerns or issues.