At Ritrov, we are committed to providing our customers with the highest quality products and customer service. If you’re not satisfied with your purchase, our Refund Policy ensures a seamless process for returns, exchanges, and refunds.
1. Eligibility for Returns
You may return or exchange items if they meet the following conditions:
- The item is defective, damaged, or faulty.
- The item is not as described on our website.
- The item has been incorrectly shipped (wrong size, flavor, etc.).
Return Period: Returns must be initiated within 7 days of receiving your order.
Products must be in their original packaging, unused, and undamaged. Food products, supplements, and consumables are eligible for returns only if unopened and in the same condition as when received. Once opened or consumed, these items are non-returnable for hygiene and safety reasons.
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at support@ritrov.com within 7 days of receiving your order.
- Provide your order number, a brief description of the issue, and photos of the product (if applicable).
- Once your return is approved, we will provide you with instructions on how to send the product back. The product must be returned in its original condition and packaging.
3. Refunds
Once we receive your returned item and verify its condition, we will process your refund within 7 business days. Refunds will be issued to the original payment method used for the purchase. Please note that the refund amount may exclude any shipping fees or taxes paid, as these are non-refundable.
- If the product is damaged or defective, we will cover the cost of return shipping.
- If the product is returned due to personal preference, the return shipping cost will be your responsibility.
4. Exchanges
If you wish to exchange a product for a different item, please contact us within 7 days of receiving the product. We will guide you through the process and issue a refund or process a new order for the exchange. The exchanged product must be returned in its original, unused condition, and any applicable shipping charges will apply.
5. Non-Refundable Items
The following items are not eligible for refunds or exchanges:
- Opened or used consumable items (e.g., food, supplements).
- Personalized or custom-made products.
- Products marked as non-returnable on the product page.
6. Cancellations
Orders can be canceled before they are shipped. If you wish to cancel your order, please contact us at support@ritrov.com immediately after placing the order. If your order has already been shipped, you will need to follow the return process after receiving the item.
7. Damaged or Defective Products
If you receive a damaged or defective product, please contact us as soon as possible at support@ritrov.com. We will resolve the issue by providing a replacement or full refund, including return shipping costs.
8. Shipping Costs
For returns, you are responsible for the return shipping cost, unless the product is defective or incorrectly shipped. If you’re returning an item due to quality or shipping error, we will reimburse your shipping costs.
9. Contact Us
If you have any questions or need further assistance with your return or refund request, please contact us at support@ritrov.com. We will be happy to help resolve your issue.